![how to forward snail mail how to forward snail mail](https://i.pinimg.com/originals/be/4a/85/be4a859bdc7e7c8851164d04129bb813.jpg)
Medicaid MCOs have seen great success with HMS’ approach to communications via Eliza’s multi-touch, multi-channel approach to member engagement.
![how to forward snail mail how to forward snail mail](https://i.pinimg.com/736x/06/c0/9f/06c09f3abdd8271c1f134991eba16cdf--addressing-envelopes-printable-envelopes.jpg)
Nearly all (91%) requested text messages and over half (55%) opted for email reminders. Over three quarters (75%) wanted reminders to attest each month. In addition, members responded positively to the electronic messages. The Medicaid members that HMS reached through our Eliza engagement platform had nearly an 8% higher retention rate at the end of the year than those members who were not reached. Providing members with “strike notices” improved compliance with the monthly attestation process the following month by as much as 25%. These communications advised members about how many more “strikes” they had before losing coverage. HMS notified members if they failed to comply with work requirements in any given month.
How to forward snail mail how to#
HMS informed members about new work requirements and educated them about how to report work activities so they could maintain health coverage. Work requirements and support with work attestations.The plan used Eliza to launch a program using automated phone, email, and text messages to communicate with members on two key topics: HMS recently collaborated with a health plan that serves the Medicaid population in Arkansas. Members who received three outreaches (a state letter, a plan letter, and an automated call or email from the plan) had a 57% retention rate.Īs more states implement work requirements for Medicaid beneficiaries, multi-modal and multi-channel communications will become more important in order to avoid negative, unintended consequences like Medicaid churn.
How to forward snail mail plus#
![how to forward snail mail how to forward snail mail](https://i0.wp.com/littlegirldesigns.com/wp-content/uploads/2017/03/payitforwardletterwritingchallenge-1.jpg)
HMS’ Eliza solution can be used to deploy retention programs that reduce Medicaid churn related to missed renewal periods, unpaid premiums, or unsatisfied work requirements. Multi-Modal, Multi-Channel Member Outreach Can Help This enables plans to reach out to Medicaid members with important messages, as well as with reminders to keep their contact information up-to-date with the state. Eliza, HMS’ member engagement platform, helps health plans collect alternative methods of contacting members such as SMS text messages or email. Multi-modal, multi-channel outreach to Medicaid beneficiaries is a better solution. Postal Service is not highly dependable in rural areas. Another weakness of paper-based communications is that the U.S.
How to forward snail mail update#
It’s also very poorly suited for Medicaid beneficiaries, since low-income families often move frequently and fail to update their mailing addresses with state authorities. In this day and age, “snail mail” is an outmoded way to communicate with all types of plan members. Medicaid Communications Designed for the 21 st Century For people with chronic health conditions, loss of coverage can result in worsening health and costly hospital visits. On the other hand, these policies can also contribute to higher healthcare costs over the long run. In addition, if an individual no longer qualifies for Medicaid benefits, the state doesn’t need to make monthly payments to managed care organizations to administer benefits and case management services. This policy saves states money – they no longer have the administrative costs of sending letters and processing returned mail. A recent article in Kaiser Health News highlighted a growing problem – some states are canceling Medicaid members’ benefits based on one piece of mail returned by the U.S.